Case Study: Financial Institution

The Issue:

This client, a financial institution, was presented to us with a big problem. They had a Windows-based customer service brokerage application that was installed on multiple computer systems. Each computer system had a slightly different setup.

Every time an update was made to the customer service software, a team of technicians had to replicate the updates on every desktop computer, and also ensure that the updates were installed and worked successfully. Unfortunately, in many instances, the updates failed.

The PatrickHardy.com Solution:

We created a high-performance web-based customer service application that only requires a web browser to use the software. The new version of the application also contained features that were not available in previous versions of the software.

The Result:

As a result of our efforts, the technical team no longer has to deploy updates on every desktop, saving the company time and money. Any and all changes to the application are automatically reflected on all computer systems, and customer support has significantly improved. Our client was more than satisified with the PatrickHardy.com solution that we designed specifically for this company.

If we can help this client, we can help you too!

For information on how we can help you, please contact us at the number above, or use our online form.